- Account Setup: We will set up your account
after we have received payment and VividHosting.com and/or our
payment partner(s) have screened the order(s) to prevent fraudulent
use of identity and/or Payment Method. This does not negate your
obligation to provide VividHosting.com complete and proper contact
information including a valid email address which is not at a
domain for which you are signing up.
- Content: All services provided by us may be
used only for lawful purposes. This includes, but not limited
to: copyrighted material, material we judge to be threatening
or obscene, pornography.
- Zero Tolerance Spam Policy: We take a zero
tolerance stance against sending of unsolicited e-mail, bulk emailing,
and spam. "Safe lists" and "double opt-in"
will be treated as spam. Any user who sends out spam will have
their account terminated without notice.
- Change or Disable: We reserve the right to
require changes or disable as necessary any web site, account,
database, or other component that does not comply with this policy,
at our sole discretion. We also reserve the right to make any
such modifications in an emergency at our sole discretion.
We reserve the right to charge the holder of the account used
to send any unsolicited e-mail a clean up fee. The amount of the
clean up fee is entirely at the discretion of VividHosting.com.
All rights reserved.
- Payment Information: You agree to supply appropriate
payment for the services received from us, in advance of the time
period during which such services are provided. You agree that
until and unless you notify VividHosting.com
of your desire to cancel any or all services received, those services
will be billed on a recurring basis.
- Backups and Data Loss: You assume sole responsibility
for all information maintained on our servers. We are not responsible
for files and data residing on your account. You agree to take
full responsibility for files and data transferred to our servers
and to maintain all appropriate backup of files and data stored
on our servers.
- Cancellation and Refunds: We reserve the right
to cancel any account at any time.
Customers may cancel at any time. We give you an unconditional
30-day money back guarantee on managed shared hosting, and reseller
solutions. Refund requests after 30- days will be paid on a prorated
basis of any unused time.
Only first-time accounts are eligible for a refund. For example,
if you've had an account with us before, cancelled and signed
up again, you will not be eligible for a refund, or if you have
opened a second account with us.
- Resource Usage: Users may not initiate the
- Use 25% or more of system resources for longer then 90 seconds.
There are numerous activities that could cause such problems;
these include: CGI scripts, FTP, PHP, HTTP, etc.
- Run any type of interactive real-time chat applications that
require server resources. Remotely-hosted services are fully
- Run stand-alone, unattended server-side processes at any point
in time on the server. This includes any and all daemons, such
- Run any software that interfaces with an IRC (Internet Relay
- Run any gaming servers such as counter-strike, half-life,
- Bandwidth Usage: You are allocated a monthly
bandwidth allowance. This allowance varies depending on the hosting
package you purchase. Should your account exceed the allocated
- We reserve the right:
- Suspend the account until the start of the next allocation.
- Suspend the account until more bandwidth is purchased
- Suspend the account until you upgrade to a Larger Plan.
- Terminate the account and/or charge you an additional
fee for the overages.
- Unused transfer in one month cannot be carried over
to the next month.
- Money back Guarantee: On dedicated servers
and collocation, The 30-Day Money Back Guarantee will not be honored.
We reserve the right to refund only a prorated amount or provide
no refund at all.
- Price Change: The amount you pay for hosting
will never increase from the date of purchase. We reserve the
right to change prices listed on our site, and to increase/decrease
the amount of resources given to plans at any time.
- Previously purchased plans will not experience a decrease
in resources, however they may be upgraded.
- Indemnification: Customer agrees that it shall defend,
indemnify, save and hold us harmless from any and all demands,
liabilities, losses, costs and claims, including reasonable attorney's
fees asserted against us, its agents, its customers, officers
and employees, that may arise or result from any service provided
or performed or agreed to be performed or any product sold by
customer, its agents, employees or assigns. Customer agrees to
defend, indemnify and hold harmless any liability arising out
- Any injury to person or property caused by any products
sold or otherwise distributed in connection with us.
- Any material supplied by customer infringing or allegedly
infringing on the proprietary rights of a third party.
- Copyright infringement.
- Any defective products sold to customers from VividHosting's
- Disclaimer: We will are not be responsible for any monetary
damages your business may incur. We make no warranties of any
kind, expressed or implied, for services we provide. We disclaim
any warranty, merchantability or fitness for a particular purpose.
This includes loss of data as a result of delays, no delivery,
wrong delivery, and/or any and all service interruptions caused
by us and/or our employees.
- Changes to the TOS: We reserve the right to revise any
policy contained here in at any time without notice. However,
no changes will be made to an existing fully-executed terms of
- Digital Millennium Copyright
- Domain Name Dispute &
Copyright Claims Policy
- Domain Transfer Policy
- 30-Day Money Back Guarantee: VividHosting.com
provides a 30-day money back guarantee on all
of its plans. If you are dissatisfied with your service for any
reason, you will receive a full refund (minus overage charges)
if you cancel your account within 30-days of order.
Our refund policy does not apply to any additional items or services
including, but not limited to, Dedicated IP's, additional MySQL
databases, Domain Registration services, SSL and Admin Time.
No refunds are available after the initial 30 day period. Any
request for cancellation must be received via the web, regular
mail or fax, and you will receive a confirmation upon the cancellation
of your account.
If a hosting account is requested to be canceled and the account includes a free domain with purchase, the difference of the hosting account minus the original domain charge will be deducted.
Cancellations over the telephone and informal email will not be
This 30-day money back guarantee does not apply to dedicated servers,
or any fees associated with these accounts. Accounts cancelled/terminated
by VividHosting.com for violating our Terms of Service do not
qualify for our 30-day money back guarantee. For example, if your
account is cancelled due to spamming, you will not be given any
Please allow 3-4 Business days
for refunds to be processed.
|• 100% Server Redundancy
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|• FTP User Account
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|and much more